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1.0
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Cleanliness
Customer service
Facilities and Services
Quality of Food
Staff
Value for money
3 comments

After having a miserable time on Disney Dream cruise, I reached out to Disney to discuss. The Disney rep, Kimberly, played phone tag for a couple of week.

We finally spoke. I expressed what a horrible time it was on the ship and that I would never go another Disney cruise again. Dinner on the first night made me sick and ruined the next day. The table photographer embarrassed me to the point that I wanted to leave the dinner table but there was no other place open to get food.

The Disney rep offered to review the issues with the ship but made no resolution to me.

It appears that Disney is all magical to the customers until the bill is paid. Then they don't give a *** anymore

Product or Service Mentioned: Disney Cruise Line Cruise.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Sep 02, 2017.
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Anonymous
#1468368

Why would they?

Anonymous
#1458059

Not true that you couldn't get food elsewhere. Room service is always available.

Anonymous
#1375469

We just came back last night, this was our 3rd time on the Disney Cruise. It was a nightmare! I thought I was the only person felt this way.

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