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Pissed Consumer Interviews ?

DISNEY MADE THE DECISION TO IN DANGER EVERYONE IN MY FAMILYS LIVES ! BY MAKEING EVERYONE EVACUATE THE SHIP IN FLORIDA , THE PLACE WERE THE HURRICANE IRMA WAS TO HIT WITH 24 HOUR OR SO ... THEY SHOULD OF TAKEN US TO A SAFE PLACE WERE WE COULD OF GOT A CAR RENTAL HOTEL GIVE US A CHANCE TO GET AIRFLIGHT,,, DISNEY KNEW THAT ALL THE RESIDENT OF FLORIDA WOULD HAVE EVACUATED FIRST AND ALL FLIGHTS WOULD BE TAKEN. THEIR WAS NO CAR RENTAL NO AIRFLIGHTS NO GAS IN ANY GAS STATIONS MY FAMILY OF 11 PEOPLE KIDS AGES 2 ,6, 8 10 AND 16 WERE DEVASTATED AND NO HELP FROM DISNEY TO SHOW US WERE WE COULD GET SHELTER.. WE HAD ON INTERNET ON THE SHIP, WE WOULD HAVE TO DO HOURS OF LINES WAIT TO PAY FOR INTERNET .. SO WE COULD NOT CONTACT OUR AIRLINE OR OUR FAMILY ..NO HELP FROM DISNEY.. DISNEY MAIN CONCERN WAS TO GET US OUT OF THEIR SHIP. SO DISNEY CAN SAVE THEIR SHIP AND THEIR MONEY,,AFTER HOURS OF SEARCHING WE PAY LARGE AMOUNT OF MONEY AND OUR FAMILY OF ELEVEN PEOPLE TO TRAVEL15 HOURS WITH MINIMAL STOP FOR NO LUCK FOR HOUR FOR GAS FOR NO HOTELS TO ALANTA GEORGIA SO WE COULD FIND A FLIGHT HOME TO CALIFORNIA . WE ARE ALL SO DISAPPOINTED BY DISNEY NO CONCERN OF PEOPLE LIFE IN A CASE OF EMERGENCY OUR FAMILY WAS DEVASTATE ...IM STILL IN SHOCK OF DISNEY ZERO CONCERN ON PEOPLE,,, I WILL NOT STOP UNIT I GET AN EXPLANATION FROM DISNEY VICTORIA VILLEGAS DISNEY FANTASY SHIP SEPT 2, 2017 909 519-1835
Disney Cruise Line - Poor Planned Excursions in Italy
Disney Cruise Line - Poor Planned Excursions in Italy
After contacting Port Adventures on the Disney Magic & Disney Cruise Line, only an apology was offered. Others aboard the cruise were compensated aboard the ship, however, my husband and I were not compensated and our concerns were not addressed. Email to Disney Cruise...
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3.5
Barcelona,Catalunya
I liked
  • Amazing wait staff
  • Delicious food
I didn't like
  • Port adventures customer service
#1280111
Reply to reviews
My immediate family of 5 are gold castaway members, during our travels with Disney cruise line we spoke so highly of we have persuaded several other family members to cruise DCL and they have also took multiple cruises with Disney, before this last cruise you couldn’t...
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2.3
Port Canaveral,Florida
#1397485
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My wife just returned from an 8 day European cruise on Disney’s Magic. They left her luggage in Barcelona. It’s still there and she’s been home now for three days. She spent her cruise in one pair of shorts two pairs of underclothes and a Disney sweatshirt. The refused...
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#1321220
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We went on an end of life cruise for my beloved partner and we took a lot of pictures. Her mother paid for the photo package (the most expensive one) and took over 200 photos. Karen went through the photos with the help of someone on the cruise and she was told she...
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1.9
#1278441
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My wife and kids went on a Disney Cruise as part of our first vacation with our young kids. From the one we felt like our family was part of a third country flea market. Every single person tried to update us on all servuc s imaginable.it hit worse when my son stepied...
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1.0
Castaway Cay,South Abaco
I didn't like
  • Service
  • Food quality
  • Upsold on everything
#1248774
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This was the WORST cruise experience I have ever experienced. Food is bad, really, really bad. Service was not good. We had a pile of plates on our table and no one came. We paid more than 4K dollars for 3 days, my family is really disappointed with everything. Please...
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1.0
Port Canaveral,Florida
#1239884
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After having a miserable time on Disney Dream cruise, I reached out to Disney to discuss. The Disney rep, Kimberly, played phone tag for a couple of week. We finally spoke. I expressed what a horrible time it was on the ship and that I would never go another Disney...
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Anonymous
anonymous

Why would they?

Anonymous
Anonymous

Not true that you couldn't get food elsewhere. Room service is always available.

1.0
#1095596
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My wife and I and my two daughters and their kids age 12 & 15 recently took a Disney Dream 3 day cruise. Living next to port canaveral my wife and I have taken many cruises 15 at last count with the various cruise lines that dock here. My grand daughters talked me into...
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Anonymous
Anonymous

Not sure how Disney Cruise Line is responsible for inclement weather???

2.2
I liked
  • Potential for a great trip for grandkids
I didn't like
  • No contingencey for bad weather
#1172467
Reply to reviews
I went on a week long Disney cruise this may around the Norwegian fjords on the Disney Magic. I went with my daughter and my husband and thought it was wonderful. Though the Disney characters had certain slots for meet and greets princess Anna (and occasionally Elsa)...
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h.kitchener
h.kitchener

They only negative is that the cruise was operated by Disney! Don't you remember how Disney fired tech workers in Florida and then made them train foreign ones before they lef...

4.8
Wimbledon,Merton
#906866
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Contact Disney Cruise Line

Mailing Address:
Disney Cruise Vacations
Guest Communications P.O. Box 10238
Lake Buena Vista, Florida 32830-0238
United States
Phone:
(800) 951-3532
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I have just returned from my first three day Disney cruise on Disney Dream. We went to Nassau and castaway cay. The pool deck was so crowded all the time and so was the pool that my four year old couldn't swim, the splash park area was too crowded for my one year old...
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Surfergrl1658
Surfergrl1658

Omg me too. We just got back friday from disney dream first cruise ever and never again

#835947
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